Delivery Conditions and Refunds & Returns Policy

Within Australia

All retail orders are sent out via Australia Post. If your order is received by noon we do our best to ship it the same day. For Australian orders, we use eParcel with regular and express options and offer flat rate prices right across Australia. The pricing and timeframes are as follows:-

  Regular Express
0 – 500g $6.95 $8.95
500 – 2Kg $11.95 $13.95
2 – 3Kg $13.95 $16.95
3 – 4Kg $14.95 N/A
4 – 5Kg $16.95 3 – 5Kg $19.95
5 – 6Kg $17.95 N/A
6 – 7Kg $18.95 N/A
7 – 8Kg $19.95 N/A

 

Timeframes
  Regular satchel Express satchel
Queensland 1 – 3 business days 1 – 2 business days
NSW 2 – 4 business days 2 business days
Victoria 3 – 5 business days 2 business days
S.A 3 – 5 business days 2 business days
N.T 5 – 9 business days 2 business days
W.A 5 – 9 business days 2 business days
Tasmania 5 – 9 business days 2 business days

 

International Orders

From the 17th March 2015 we unfortunately no longer offer International shipping for orders placed through our online shop.

If you would like to enquire about an international order please click here

 

Refund & Returns Policy

If for any reason you are dissatisfied with your EverEscents purchase, please let us know via the toll-free number 1300 856 744 or email to info@everescents.com.au and we will be happy to discuss your concerns.  We will be happy to provide a replacement, exchange or full refund. You may need your proof of purchase so please keep it handy if need be.

If you purchased your product from a salon stockist, then please return it to them for replacement, exchange or full refund.

We are confident you will love our products however if they don’t work for you we are happy to give you your money back!

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